{"id":2370,"date":"2024-08-23T15:46:01","date_gmt":"2024-08-23T15:46:01","guid":{"rendered":"https:\/\/usatrustedlawyers.com\/blog\/ai-powered-software-company-invoca-hit-with-digital-privacy-class-action\/"},"modified":"2024-08-23T15:46:01","modified_gmt":"2024-08-23T15:46:01","slug":"ai-powered-software-company-invoca-hit-with-digital-privacy-class-action","status":"publish","type":"post","link":"https:\/\/usatrustedlawyers.com\/blog\/ai-powered-software-company-invoca-hit-with-digital-privacy-class-action\/","title":{"rendered":"AI-Powered Software Company Invoca Hit With Digital Privacy Class Action"},"content":{"rendered":"\n<div>\n<p>Artificial intelligence-fueled customer service software\u00a0company Invoca was slapped with a digital privacy class action for allegedly collecting recorded customer service calls between third-party businesses and their customers without their consent.<\/p>\n<p>Invoca, a self-described \u201cconversation intelligence leader\u201d based in Santa Barbara,\u00a0provides\u00a0call tracking and analytics services to clients such as DISH and DirecTV.\u00a0The companies employ its\u00a0conversation intelligence software-as-a-service to\u00a0record, transcribe and\u00a0extract AI-driven data analysis of its customer service calls using \u201cnatural language processing\u201d (noted as \u201cNLP\u201d in the court document), a machine-learning technology.<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence-fueled customer service software\u00a0company Invoca was slapped with a digital privacy class action for allegedly collecting recorded customer service calls between third-party businesses and their customers without [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2371,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[715,1543,650,413,1892,1067,3137,1685,1454],"class_list":["post-2370","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lawyers","tag-action","tag-aipowered","tag-class","tag-company","tag-digital","tag-hit","tag-invoca","tag-privacy","tag-software"],"_links":{"self":[{"href":"https:\/\/usatrustedlawyers.com\/blog\/wp-json\/wp\/v2\/posts\/2370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/usatrustedlawyers.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/usatrustedlawyers.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/usatrustedlawyers.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/usatrustedlawyers.com\/blog\/wp-json\/wp\/v2\/comments?post=2370"}],"version-history":[{"count":0,"href":"https:\/\/usatrustedlawyers.com\/blog\/wp-json\/wp\/v2\/posts\/2370\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/usatrustedlawyers.com\/blog\/wp-json\/wp\/v2\/media\/2371"}],"wp:attachment":[{"href":"https:\/\/usatrustedlawyers.com\/blog\/wp-json\/wp\/v2\/media?parent=2370"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/usatrustedlawyers.com\/blog\/wp-json\/wp\/v2\/categories?post=2370"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/usatrustedlawyers.com\/blog\/wp-json\/wp\/v2\/tags?post=2370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}