In-house legal teams are leaning into generative AI to boost efficiency and performance, but widespread adoption is exposing a knowledge gap that could derail progress if left unaddressed.
That tension was front and center during a recent webinar unpacking the 17th Annual Law Department Operations Survey by The Blickstein Group. Legal-operations professionals, GCs and AI experts discussed how AI is being integrated into legal workflows, why many lawyers remain hesitant to trust the tools and how shifting expectations around pricing, staffing and billing are reshaping law department strategy.